- Detailid
- Esmane info
- Ettevõte
Hiring for a role focused on providing exceptional client service and efficient problem-solving. Responsibilities include resolving internal and parent-company employee issues promptly and effectively.
Key Objectives of the Role
- Communicating with clients, solving problems
- Solving and prioritizing problems inside Genius and the parent company
- Helping other Support Analysts with their work, solving problems, forwarding the information to the Development Team when necessary, and providing feedback to clients
- Create and maintain a knowledge base for known issues and solutions
- Monitoring, investigating, and reporting queries from internal and external teams with the help of multiple internal and external applications
- Completing additional tasks assigned by the line manager
Requirements
- Communication skills
- English
- Computer skills (basic Networks, System Monitoring, Windows Server management, MS Office)
- Problem-solving, critical thinking
- Problem escalating
- Multi-tasking
- Accuracy and pressure handling
- Able to work independently
- Responsible, proactive
Asukoht
- Tallinn, Harjumaa, Eesti
Tartu mnt 63
Tööaeg
- Täistööaeg vahetustega
- Paindlik tööaeg
Oskused
Keeled
- Inglise
Kedi Le Brocque
+372 56 979 887
Global, fast-growing and innovative, we don’t just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if there’s one thing we can guarantee, it’s that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!
As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside – and learn from – some of the most skilled and talented professionals in our industry.