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Wallester AS
Customer Success Manager
Wallester AS
Wallester AS

Customer Success Manager

Wallester AS

Work responsibilities

  • Configure business cases and confirm integration flow
  • Collect and prepare KYC/AML documents for Compliance review
  • Negotiate contracts and close agreements
  • Ensure the timely and successful delivery of our solutions according to customer needs
  • Build and maintain strong, long-lasting business partners relationships
  • Serve as the lead point of contact for all client account management matters
  • Prepare weekly/monthly/quarterly reports for internal stakeholders
  • Continuously build your client portfolio
  • Reach out to existing clients on a monthly/quarterly basis, for retention and potential upsell purposes
  • Proactively expand business with existing clients and/or identify areas of improvement
  • Assist with challenging client requests or issue delegations/escalations as needed
  • Collaborating with internal departments to facilitate client need fulfilment
  • Operate independently on a day-to-day basis

Requirements

  • BS degree in business administration or related field
  • Successful previous experience in client account or relationship management
  • High emotional intelligence
  • Independent thinking and self-starting
  • Very good communication skills
  • Ability to communicate at all company levels (from technical personnel to management)
  • Formal presentation and negotiation skills
  • Great organizational skills
  • Strong decision-making skills
  • Fluency in English (mandatory - both written and spoken), good knowledge of Russian
  • Superior analytical skills

Company offers

  • Competitive salary and bonuses
  • The chance to work as part of a highly motivated and talented international team
  • Great team events
  • A modern office in the center of Tallinn
  • Sports compensation
  • Amazing personal growth experience at one of the greatest FinTech companies in Estonia
  • Fresh fruits, sweets, drinks, and treats
  • Free parking
You can find average salaries for this postition at palgad.ee.

Location

    Tallinn, Harjumaa, Estonia
    F. R. Kreutzwaldi tn 4, 10120 Tallinn

Time of work

  • Full-time

Skills

 Nõustamine Suhtlemisoskus Arvuti kasutamine Analüüsivõime. Meeskonnatöö Pingetaluvus Ajaplaneerimine Projektijuhtimine

Languages

  •  English
  •  Russian
Contact person
Viktoria Vangrand
53008933

Wallester is a licensed payment service provider specializing in offering all-in-one white label card issuing, processing and payment transaction solutions. Our innovative SaaS ecosystem offers the best in class speed to market, flexible pay as you grow pricing model and requisite compliance maintenance and infrastructure support.


Company websitehttps://wallester.com/

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