Customer Support Specialist/Office Manager

Begin OÜ

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Company

Hey Customer Support Specialist / Office Manager

I am Siim the CMO at Begin. Nice to see you here.

We’re a small diverse team of 20+ people. We’ve got 900+ businesses and 70 000+ people using our products; biometric terminals, time tracking software, smartphone app.

I am searching for a customer support specialist/office manager who would work alongside the inhouse team and our customer base all over the world.

Continue reading to get more information about the opportunity ↓↓↓

About us

Begin is an HR platform who is changing the game in the hospitality and retail niche. We’re on a mission to help businesses and people adapt with the world’s transition to the future of work.

Current HR platforms are focusing primarily on businesses only. They have forgotten the most important part of HR - the people. This new generation is all about transparency and flexibility.

So, we’re building a new one with a strong focus on people.

And, we are looking for a customer support specialist to join our mission and help provide our customers smooth and positive experience.

Our team

We’re a small diverse team with an open culture. We have people from different nationalities and ethnical backgrounds. You’ll join a collaborative group of professionals who have a solid history of building software products.

You are

open-minded, eager to learn and independent
excellent with time management and have ability to handle multiple projects at once
confident to talk to customers over the phone
experienced in working in customer service
fluent in English and Estonian
(nice to have extra) fluent in Russian

As a customer support/office manager you will

help customers get the most out of our software
organize team/company events
solve the day-to-day concerns of the team
support the team through different tasks
participate in standups, planning and other team ceremonies
equip the office with the necessary
keep the office organized and tidy

Benefits

Competitive salary in a profitable company. We pay at the top 25% salary for our industry based on Tallinn, Estonia rates
Salary 1729 EUR bruto
28 days of paid time off a year, plus our approx. 12 national holidays. We count paid time off on working days, this way you really get 28 days of paid time off. Totally 40 free working days a year to recharge, so you could perform on a highest level
Unlimited text and audiobooks subscriptions
Budget for attending educational courses, workshops, seminars
Budget for finding a mentor who could help you forward professionally
Daily office breakfast
Laptop and other gear you need for work
4 company wide full expenses covered meetups a year for team-building
Quarterly full expenses covered team mini meetups for team-building
Paid sick leave: You can use sick leave when it’s registered by your doctor. As a perk we maintain your average salary for the first day which is typically unpaid