● Proficient computer skills;
● Excellent communication skills in written and spoken English;
● Good written and spoken Estonian;
● Flexibility in working hours, including nights and weekends;
● Ability to perform well under pressure;
● Strong attention to detail;
● A team player: Demonstrating passion, energy, drive, and a willingness to collaborate with an ambitious team internationally;
● A can-do attitude: willing to take initiative, adaptable to change, and able to work independently.

Beneficial skills:
Experience in customer support;
Experience in the payments industry.

We’re looking for a Customer Support Operator to help us improve financial inclusion in Africa. As Customer Support Operator you will be part of a team tasked with providing our customers the highest quality of service available from a payment service provider.

● Daily system monitoring;
● Handling routine traffic/incidents;
● Ensuring smooth communication with African Telcos;
● Internal and external escalations;
● Providing support for customers;
● Performing reconciliation tasks;
● Handling merchant wallet and banking activities;
● Participating in product development.

● Being part of a fast-growing company from its early days;
● Working with an ambitious and talented team;
● Competitive remuneration package;
● Personal and professional growth opportunities;
● Sports compensation;
● Modern office in Tallinn city center and a possibility to work fully remotely;
● Free parking if needed.