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- Details
- Highlights
- Company
Requirements
- Willingness to work shifts in New York time (EST time zone UTC-5) to service our American clients on the east coast.
- Excellent reading, listening, and writing skills in English
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- A firm understanding of the technology stacks common to the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions.
What you'll do
A regular day in the life of a Client Engineer at Glia consists of resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform while maintaining high standards. A Client Engineer at Glia:
- Works with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Collaborates with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack
- Provides support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Helps our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
- Interacts, collaborates, and networks with Engineering, Product Management, and Customer Success in search for solutions
Benefits
- Glia stock options and competitive salary
- Diversity: 18 languages and 15 countries represented.
- Professional development support (trainings, courses, conferences, books, etc)
- Transparent career development system
- Different options for your working preferences (office, remote, flexible)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)
- Generous referral bonuses
You can find average salaries for this postition at palgad.ee.
Additional information: - Glia stock options and competitive salary; - Additional free days, enerous referral bonuses; - Professional development support, transparent career development system; - Flexibility: office, remote, flexible working ...and many more.
Location
- Estonia
- Remote work opportunity
Tallinn or Tartu or remote.
Time of work
- Full-time
Languages
- English
Contact person
Mare Aasma
Mare Aasma
Join GLIA - 10th Uncorn in Estonia!
Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
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