Assurance Support engineer
Top Connect OÜ
Assurance Support engineer
Top Connect OÜ
Assurance Support engineer
Top Connect OÜ

Assurance Support engineer

Top Connect OÜ

Assurance Support engineer


  • Proactive in recognizing and handling uptime and performance challenges
  • Troubleshoot the service / system and provide root cause analysis
  • Troubleshoot performance and stability issues of the services using a wide variety of tools.
  • Provide Assurance support for IoT platform and manage customer associated platform processes for the IoT platform and any other associated systems.
  • Provide technical support and assurance for problems with IoT products and services
  • Act as Assurance escalation point from clients for all IoT platform related request and incidents.
  • Manage the Assurance support resolution queue and highlight any process improvements to enhance efficiencies.
  • Analyse and resolve problems / queries or where appropriate prioritize, allocate and escalate to third/fourth line support (either of which may be internal or third party).
  • Gather accurate detail for both new, change and information requests for prioritization and allocation to third/fourth line support.
  • Monitor the status of the IoT SIM management platform and associated systems through toolsets provided
  • Provide excellent customer assurance service, with an attitude of exceeding SLA’s 
  • Support the implementation of new systems and software and the delivery of data reports.
  • Become a proficient user of all toolsets (Nomad, Tayana, Grafana, Jira Service Management system and others) to assist customer queries and internal requests.
  • Independently managing own workload, ensuring that accurate and up to date notes are maintained at all time.

Knowledge, Skills & Experience:

  • University degree in Telecommunication / IT or equivalent experience
  • BTec or equivalent in IoT or Telecommunications.
  • Understanding of SS7 and packet switch data exchange
  • Knowledge of IoT products and solutions
  • Demonstrate a proven track record within a similar technical environment.
  • Ability to troubleshoot complex problems throughout the whole technology stack
  • Effective communication and influencing skills
  • Ability to troubleshoot complex problems throughout the whole technology stack
  • Power user of PostgreSQL, MySQl, Oracle databases
  • Issue resolution experience (including Root Cause Analysis)
  • Perfect / Fluent English (verbal and written) & Russian

Personal Skills:

  • Good time management and prioritization skills, multitasking
  • Working efficiently in emergency situations
  • Analytical and methodical.
  • Good organisational, prioritisation and coordination skills.
  • Ability to assimilate and relay technical information.
  • Excellent problem-solving skills.


  • IP knowledge in Firewalls, VPN's/IPSEC's
  • Good understanding of the service management and delivery framework (ITIL)
  • Minimum 3 years of professional experience in Telecom Operator or Vendor

We offer:

  • Job in a trusted International company
  • A professional working environment;
  • Massive international knowledge base;
  • A wide range of clients and assignments;
  • Various training opportunities;
  • Competitive compensation package

Additional information

Work in shifts during EU and US time

We will only contact candidates who have passed to the short list.

You can find average salaries for this postition at palgad.ee.


    Tallinn, Harjumaa, Estonia
  • Remote work opportunity

Time of work

  • Full-time
  • Flexible schedule


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  •  English
  •  Russian
Contact person
Marina Reisel

Formerly JT IoT, Velos IoT, a leading supplier of connectivity to the Internet of Things. Velos combines the businesses of Jersey based Velos IoT, Estonia’s Top Connect and Danish NextM2M into a global powerhouse providing connectivity to over 12m cellular devices around the world.


Harness the power of connectivity with Velos IoT. We are a global integrated connectivity provider with extensive experience in delivering IoT services via proprietary core and roaming agreements. Supported by team of 120+ experts and with over 600 global networks, Velos IoT provides customers with sustainable, scalable, compliant, and secure access to connectivity.

At Velos IoT we value the agility and resilience IoT customers require. We have shipped over 12M SIMs worldwide and offer solutions to businesses of all sizes – from small specialist players to huge manufacturers. Our portfolio includes flexibility in integration options covering features around security and resilience.

Company websitehttps://velosiot.com/

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