Senior Shift Manager

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain and more. Serving millions of users worldwide, we are committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of more than 800 Yoloers, the Group’s disruptive DNA is matched only by a desire to take everything it works on ‘to the moon’. 

Our first live casino entertainment studio was established in Tallinn in April 2020, and today we have more than 150 people working with us. But we have big plans soon. We are about to open a new business and enter the hospitality sphere. Knowing our DNA, there surely will be many things coming up.
To support all of our growth plans, we are now looking for a Senior Shift Manager to jump on board! ✨ 

 

✍️ Your daily tasks will be 

• Share and educate on relevant business results and snippets of the Bombay vision
  
• Encourage and facilitate teamwork
  
• Run feedback & team meetings when required
  
• Make sure that Shift Management set procedures are understood and followed by SMs
  
• Set up Team targets & KPIs
  
• All communication is in English, unless specified and requested otherwise
  
• Train, coach, and mentor Shift Managers when required
  
• Communicate challenges & issues with in-house tech, Bombay Incident Management, Bombay Live and the management team
  
• Evaluate Studio pit boss software and propose desired functionality
  
• Make proactive, solutions-focused decisions
  
• Effective communication amongst the management team regarding staff attendance, problems
  
• Oversee proper issue troubleshooting as they arise without the direction of management
  
• Oversee shift reports, summarize and forward to the Live Casino Management
  
• other needs and requirements, and any outstanding issues to be passed on
  
• In case if any of the troubleshooting was not executed properly by SM, make sure that corrections were made and/or SM was informed of inaccuracy made

✔️ What we expect from you

• Maintain SM Knowledge Base in up-to-date and official state
  
• Oversee all dealing and shuffling procedures to ensure the security and integrity of the casino
  
• Ensure and check all required documentation is completed correctly by the end of every shift
  
• Take ownership of your personal directorship in the office
  
• Communicate with casino management and head office when required
  
• Prepare daily, weekly, and monthly performance reports when required
  
• Lead by example by being always customer-centric and positive
  
• Be a role model
  
• Encourage two-way feedback
  
• Hold staff accountable for positive attitude and behavior
  
• Lead with empathy and respect
  
• Positive and customer-centric attitude
  
• Proactive problem-solver with strong decision-making skills
  
• Effective communicator
• Ability to multitask, prioritize and work in a busy, demanding & fast changing environment
• At least 2 years’ experience as a Shift Manager or Service Manager within the Live Casino environment
• Self-starter, motivated & able to work on own initiative
• Performance Management experience
• Fluent in English
• Great industry knowledge
• Employee Training and Coaching skills
• Sound Business Acumen

 

🚀 What will you find at Yolo Group?

• Generous learning & development package (Innovation Days, Management Development Program, Stepping Up + other role specific courses)
• Monthly sports compensation ⚽️
• In-house gym, sauna and cafeteria
• 3 health days per year
• Birthday day off 🥳
• Free parking at the office
• Opportunity to invest in the Group's own venture fund - Yolo Investments
• Plenty of events, celebrations and field trips. We’re known for finding occasions to celebrate and get together (safely of course). It may sound like a cliché, but we work hard and we play hard - Barney Stinson would say that our parties are legen- wait for it -dary. And we mean legendary...🎉
• Have you noticed how people in Hollywood movies go to the rooftop to stare in the distance and gather their thoughts...well, we have that inspirational rooftop terrace too. 
• We love sports and are passionate cricket ambassadors - we even have our own cricket team that welcomes new members.
• Comfortable offices with...