Sportlyzer is an Estonian startup, developing team management and player development software for youth sports clubs.

By combining club administration and coaching tools, Sportlyzer helps clubs overcome daily micro-tasking to focus on coaching quality and club development: acquire more athletes, easily manage all athletes online, share schedules, track availability & attendance, send group SMS & email, focus on athletes’ progress, engage parents, etc.

The product is available on web, Android and iOS, and is used by clubs from 40+ countries.

What you’ll get to do:

• Take care of our Estonian and English speaking customers and solve their technical issues over chat, email, and occasionally over phone calls.
• Help signed-up users with onboarding.
• Contact churning customers and issue invoices.
• Document customer feedback and update the FAQ-s and Help Center.
• Work together with dev and product to improve the software.
• Keep looking for ways to constantly improve support and onboarding processes.

Who we are looking for:

• A problem solver – you can logically reason problems, find the source, and offer solutions.
• A people-person – you are friendly, empathetic, and feel comfortable with strangers (our customers).
• A systematic person – you can organize issues to locate repeating problems.
• A tech fan – you feel comfortable with new software.
• Languages – Estonian (native language level) and very good English (written and spoken). Russian is a bonus.
• Experience - experience in technical customer support is a bonus.

What we offer:

• Part-time job (around 0.5x)
• Flexible working hours
• Office in the center of Tartu (Spark HUB)
• Possibility for remote work after the first 2-3 months

If you are interested, send us your CV and a short description in English of why you would be a good match for this job.