1790
- Details
- Highlights
- Company
Requirements for candidates
- 4+ years of experience in B2B sales and support, including managing a team of account managers or customer support agents, ideally in a global or tech/SaaS environment
- Exceptional communication skills, with hands-on experience working as an account manager and/or customer support agent
- Experience in partner sales and affiliate programs
- Strong knowledge of sales pipeline management, forecasting, and KPIs
- Results-oriented mindset with a strong customer-first focus
- Fluency in English; additional languages are a plus
Job description
Have you proven yourself as a customer relationship superstar and are ready to take the next step? Our new Head of Sales & Operations is a true leader in managing customer relationships across 26+ countries and in supporting account managers in their daily work.
We are looking for a Global B2B Head of Sales & Operations to take full ownership of our daily LEI operations across multiple websites and digital channels. You will play a key role by owning the entire customer journey, partner relationships, and the quality of our customer support. You will be responsible for scaling revenue, optimizing processes, and leading cross-functional teams in a fast-growing international environment.
What You’ll Do
- Own end-to-end client operations and all client communication, ensuring timely service delivery, clear messaging, and effective issue resolution
- Oversee daily LEI-related services
- Lead and manage remote teams of account managers by setting priorities, monitoring performance, and providing ongoing support
- Recruit, onboard, and train new account managers, ensuring consistent quality and adherence to processes
- Design, optimize, and document operational workflows to keep teams, systems, and daily execution aligned and running smoothly
- Collaborate closely with the IT team to report, track, and resolve internal bugs, platform issues, and application errors
- Ensure smooth payment operations, including dispute and chargeback handling, payment verifications, and daily payment flows
- Oversee and continuously improve the tools, systems, and vendors supporting operational processes
- Manage the affiliate and partnership program, including identifying new partners, onboarding, relationship management, and overseeing monthly reporting and payouts
- Support leadership by executing new projects and operational initiatives
What we offer
- Be part of a global, innovative company serving thousands of B2B customers
- Remote work with flexible hours and international team collaboration
- Opportunity to shape operational strategy across multiple brands and markets
- Competitive salary and benefits package
- Supportive, ambitious, and dynamic work culture
Ready to jump on board and make your mark globally? Apply now and help us take the customer journey to the next level!
You can find average salaries for this postition at palgad.ee.
Additional information: - Be part of a global, innovative company serving thousands of B2B customers - Opportunity to shape content strategy across markets - Competitive salary and benefits package - Supportive, ambitious, and dynamic work culture - Sports compensation
Location
- Tallinn, Harjumaa, Estonia
Telliskivi tn 60/1
Time of work
- Part-time
- Full-time
- Flexible schedule
Languages
- English
Contact person
Hendrik Lepp
Hendrik Lepp
Baltic LEI AS is an international registration agent of Legal Entity Identifier (LEI) codes, headquartered in Estonia. Baltic LEIs mission is to increase transparency and improve risk management in financial markets.
An LEI code is an international 20-character identifier, issued by GLEIF, a non-profit founded by the G20 countries. Financial institutions and supervisory organizations worldwide use LEI codes to identify parties in securities transactions.
Baltic LEI was founded with Estonian capital in 2017, and operates in 26 countries on 3 continents, managing more than 160'000 companies LEI codes.
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