1296
- Details
- Highlights
- Company
Responsibilities
At Waybiller, we believe great customer support is more than answering questions - it’s about creating meaningful partnerships with our users. We’re looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.
What You’ll Do
- Help our customers succeed by solving technical and workflow-related issues via chat, email, and phone.
- Be a strategic partner - share feedback and insights that help improve our product and customer experience.
- Maintain and grow our internal knowledge base to make onboarding and self-service smoother.
- Collaborate closely with Product, Engineering, and Customer Success teams to streamline processes and elevate support quality.
- Track and improve customer experience metrics.
What Makes You a Great Fit
- You’re empathetic, patient, and genuinely enjoy helping others.
- You have excellent communication skills - in both Estonian and English. Russian is a plus!
- You’re comfortable learning new digital tools and systems.
- You stay calm under pressure and love solving puzzles.
- Experience in SaaS or tech support is a plus, but curiosity and willingness to learn matter more.
Why You’ll Love Working at Waybiller
- Be part of a growing team that’s transforming the logistics industry.
- Friendly and flexible work culture - we trust you to manage your time.
- Learning opportunities and career growth in a supportive environment.
- Regular team events and a collaborative spirit that values your ideas.
You can find average salaries for this postition at palgad.ee.
Additional information: sport compensation, team events, personal development, flexible work, hybrid working
Location
- Tallinn, Harjumaa, Estonia
Mäealuse 2/1
Time of work
- Full-time
- Flexible schedule
Skills
Languages
- English
- Estonian
Contact person
Grete Samma
56280032
Grete Samma
56280032
Founded in 2017, Waybiller was a brainchild of a team of developers and business consultants at Thorgate. After creating three very successful waybill softwares for the forestry industry, Waybiller was created as a spin-off to make the logistics industry paperless!
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