Technical Support Specialist

Genius Sports

Details
Highlights
Company

A bit about us

By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com

The Role

As a Technical Support Specialist focusing on our exciting range of Genius IQ products, you'll help train and mentor new hires so theyre confident and productive from day one. Keep documentation and workflows sharp, simple, and always up to date. Youll track team performance, jump on urgent issues, and find smarter ways to make processes more efficient. Work closely with Support Analysts and Engineering to solve complex problems and keep operations running smoothly.

Be the go-to product expert, always in the loop on the latest updates and improvements and apply today!

WHAT YOU'LL DO:

Training and developing new hires. New team members are trained and have the necessary resources and tooling to perform their role. Training is provided in a timely manner to ensure smooth progress
Documenting training materials and team workflows. The knowledge base is created and constantly updated
Helping team lead with compiling task flow statistic. Team task flows are accurately presented and measured
Keep an eye on a daily task flow. Is up to date with critical and urgent incoming issues. Can suggest improvements where necessary
Helping Support Analysts with their work, solving problems and forwarding the information to engineering teams when necessary. Seamless co-operation with other support teams and engineering teams is ensured
Be an expert of the products we support and aware of latest updates regarding them

WHAT YOU'LL BRING :

Strong written and verbal communication in English (B2+)
Solid troubleshooting mindset with advanced investigation skills and system monitoring as well as automation know-how
Hands-on with SQL, JSON, and APIs (e.g., Postman, HTTP requests)
Familiarity with cloud platforms (Azure/AWS) and a practical understanding of networks
Proven ability to create, maintain, and improve process documentation and knowledge bases
Comfortable training new team members; basic people-management skills
Organised self-starter who collaborates well across Support and Engineering

Whats in it for you?

We enjoy an office-first culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

As well as a competitive salary and range of benefits, were committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at https://www.geniussports.com/reward/.

One team, being brave, driving change

We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at https://www.geniussports.com/culture/.

Let us know when you apply if you need any assistance during the recruiting process due to a disability.

You can find average salaries for this postition at palgad.ee.

Additional information: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Location

Estonia

Time of work

Full-time

Skills

Communication Problem solving Attention to details Google Workspace Customer Support Technical Support APIs Knowledge Base

Languages

English

Contact person
Kedi Le Brocque
+372 56 979 887

Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.