372
- Details
- Highlights
- Company
Ootused kandidaadile
We are looking for a Customer Support Specialist who is passionate about helping people, solving problems, and ensuring every customer interaction ends with a smile. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring a smooth customer experience from start to finish.
Tööülesannete kirjeldus
Your Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Resolve issues by identifying the cause, proposing solutions, and following up until completion.
- Assist clients with order tracking, delivery updates, and service information.
- Work closely with internal teams (sales, logistics, operations) to ensure customer needs are met.
- Maintain accurate records of customer interactions in the CRM system.
- Proactively identify common issues and suggest improvements to processes.
You can find average salaries for this postition at palgad.ee.
Location
- Tallinn, Harjumaa, Estonia
Aasa tee 1, Loo alevik, Jõelähtme vald, Eesti
Time of work
- Full-time
Skills
Languages
- English
- Estonian
- Russian
Contact person
Jaana Alamaa
56499824
Jaana Alamaa
56499824
Venipak on Leedus, Lätis, Eestis ja Euroopa teistes riikides kiirkulleriteenuseid ja muid logistikalahendusi pakkuv ettevõte. Venipak osaleb aktiivselt kulleriteenuste turu arengus ning, pöörates erilist tähelepanu pikaajalistele kliendisuhetele, tagab osutatavate teenuste parima kvaliteedi. Meie teenuseid kasutavad ettevõtted, mis on kohustunud oma kaupu ja muid saadetisi kohale toimetama ühe ööpäeva jooksul.