Streaming Technical Support Analyst

Genius Sports

Details
Highlights
Company

A bit about us

Do you want to join one of the world's fastest-growing sports technology companies? Genius Sports is at the epicenter of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties.

We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

Genius Sports delivers around 40 000 video feeds yearly to our partners. This is your special little chance to see how picture from the Venue reaches the world wide web.

The Role

Youre technically curious and eager to dive into the world of streaming infrastructure. You thrive in fast-paced, collaborative environments and are driven by user satisfaction and reliable service. With a passion for building scalable processes, youre always looking for ways to improve efficiency and make a lasting impact.

Key Responsibilities:

Monitor live video streams from various venues to ensure stable, high-quality delivery to end users
Provide first-line technical support and troubleshooting for video streaming issues
Collaborate with internal teams and external partners to resolve incidents in a timely manner
Escalate complex or unresolved issues to senior team members or the Development Team when needed
Communicate clearly with stakeholders, sharing updates, resolutions, and technical feedback
Assist in maintaining a Knowledge Base of recurring issues and solutions
Complete additional tasks or small projects as assigned by your line manager or technical specialist

Required Skills and Qualifications:

Good command of English (both written and spoken)
Strong communication and problem-solving skills
Ability to stay calm and focused under pressure
Comfortable working independently and taking initiative
Good attention to detail and organizational skills
General technical curiosity and a desire to learn about video streaming technologies
Basic understanding of computer systems and troubleshooting steps

Nice to Have:

Familiarity with tools such as Jira, AWS, or Jupyter Notebook
Exposure to video streaming, multimedia systems, or live broadcasting concepts
Basic experience with scripting/programming languages (e.g., Python, JavaScript)
Understanding of API concepts
Prior experience working in a support or service desk environment

What's in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking Ways of Working framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of whats achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.

You can find average salaries for this postition at palgad.ee.

Additional information: We provide a comprehensive range of benefits including health insurance, free parking, extra holidays, flexible and hybrid working, health benefits and numerous additional perks designed to enhance your overall well-being and work-life balance.

Location

Estonia

Time of work

Full-time
Flexible schedule

Skills

Communication Sports betting problem solving streaming video

Languages

English

Contact person
Kedi Le Brocque
+372 56 979 887

Global, fast-growing and innovative, we dont just build great software. We are fully plugged into our partners worlds, helping them capture live data and video, and creating game-changing and immersive fan experiences. So, if theres one thing we can guarantee, its that life at Genius is never dull. We put trust in our people to deliver the difference for our hundreds of partners around the world!

As a fast growing, constantly developing and truly diverse, global business, we really do offer fantastic career development opportunities, backed up with generous training allowances and the opportunity to work alongside and learn from some of the most skilled and talented professionals in our industry.