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- Company
Spanish Customer Support Specialist
The Job in a Nutshell
Coolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better judgment to avoid sounding robotic. Collaborate with other departments to solve queries, confirming data from different sources. In our team, you will have the potential to learn and achieve a lot, simply by taking initiative. Join us and make a difference!
A Sneak Peek into Your Role
- Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
- Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
- Working 8-10-hour shifts on a rotating schedule for day/evening shifts between 08:00 and 00:00, or night shifts on a 4-nights-on, 4-nights-off rotation. Both schedules include some weekends and public holidays.
You're good at
- Excellent in Spanish and English, both written and spoken.
- Being service-minded and having a positive attitude. We like to laugh and have fun, so be ready for it!
- You are comfortable behind the keyboard, checking different points of data for accuracy.
- You are interested in making your ideas count and your voice being heard.
- Prior work experience is not essential but preferred. You will see the difference with your other work experiences right away, just wait and see. You'll love it!
Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match we love close matches too!
Our Benefits, Your Happiness
- Enjoy generous vacation time 🌴 totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
- Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
- Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth👨🎓.
- Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
- Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
- Comprehensive relocation support 🌍 for a smooth transition.
- We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
- ..plus, if you're not already a pro, we'll teach you how to play poker!
Recruitment flow
- Interview - Language test - Reference, police record, and background check - Offer
- Start date: ASAP
- Recruiting from within the EU
We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at serving customers. So please, come as you are!
Location
Tallinn, Estonia
You can find average salaries for this postition at palgad.ee.
Additional information: additional vacation days, sports/health compensation, flexible schedule, supplemental training program, and sick leave compensation from the 1st day.
Location
- Tallinn, Harjumaa, Estonia
Kai 4
Time of work
- Full-time
- Flexible schedule
Languages
- English
- Spanish
Contact person
Meiken Peets
Meiken Peets
Are you tired of working for a company that's as exciting as watching paint dry and you want to try something new? Look no further than Coolbet! Join Coolbet, the innovative iGaming company that's taking the world by storm! We've got more than 400 talented and passionate employees from over 50 countries, all working together to deliver the best gaming experience possible.
At Coolbet, we believe in taking risks, sharing ideas, and owning our work. We're not afraid of change, because we know that our customers are at the heart of everything we do. That's why we strive to be the fairest, most personal, and most transparent gaming site in the industry.
But it's not all work and no play! We've got a fantastic atmosphere that's fun, creative, and full of energy. Whether you're brainstorming new ideas with your team or bonding over a game of ping pong, you'll love being part of the Coolbet family. We offer a fantastic working environment and various activities such as an annual seminar, team events, Friday Beers, and poker nights to keep our employees engaged and connected.
And the best part? We're growing fast and looking for new talent to join our team! Whether you're a seasoned pro or just starting out, we've got opportunities for everyone. So why not take a chance to apply now to take part in our new adventure and discover why Coolbet is the place to be? With our unique blend of innovation, responsibility, and fun, you'll never want to leave.
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