If you enjoy teamwork, have a customer-focused mindset and are tech-savvy, then join our team as a TechOps Support specialist and take our technology to the next level! 🚀

Hub88 is a content distribution platform with over 70 game providers. The Hub88 platform connects operators and suppliers: the platform processes over 30+ million wallet transactions per day in Europe and Asia.

Hub88 provides an end-to-end software solution covering content delivery and operators operations management through its back-office, which exposes features such as content management, reporting, etc. 

 

Your daily tasks will be 

• Coordinating, configuring, onboarding and supporting internal and external clients integrated to our platforms;
  
• Cooperating with other TechOps teams, Supplier operations team, the Product development teams, Commercial team and Management;
  
• Responding to and resolving external and internal queries and incidents in a timely manner, including on-call support out of business hours on a rotating roster;
  
• Investigating, logging and resolving identified issues and perform routine follow-ups of escalated issues until resolution;
  
• Reporting and escalating any potential fraud or security issues.
  

What we expect from you

• 1-3 years of experience as technical support, application engineer or similar technical position;
  
• Pragmatic approach to problem solving;
  
• Attention to detail and precision;
• A team player and strong communicator, with excellent interpersonal skills;
  
• Being proactive, adaptive and possess a customer-focused mindset;
  
• Understanding of gambling game fundamentals;
  
• Excellent verbal and written communication skills in English;
  
• Confidence with Excel/Google Sheets is a plus;
  
• Experience in igaming is a plus.
  

 

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund, Yolo Investments 💸
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office (on a first-come, first-served basis)

If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".