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We are looking for a Customer Support Specialist to join our team
Our customers are IoT device manufacturers or global service providers, such as e-scooter sharing, fleet management, or smart city companies. As a talented customer support specialist, you will resolve customer queries, recommend solutions, and guide our users through our features and functionalities.
1oT's cellular connectivity service allows our customers to connect their devices to the internet globally without dealing with several service providers. Our customers get one SIM card, one connectivity management platform, and one invoice, no matter how many devices they deploy. Today, 400 companies use 1oT's connectivity services in 3 million IoT devices in 173 countries.
The position is based in Tartu (our R&D hub) or Tallinn (HQ).
What you'll do:
- Work on troubleshooting connectivity issues for customers in coordination with 1oT's team and our telecom partners.
- Identify customer needs and help customers use specific features on our connectivity management platform.
- Assist customers in verifying and troubleshooting basic device configurations, such as APN settings, network modes, and firmware updates, to ensure successful connectivity.
- Be in charge of SIM & eSIM card stock levels and shipping.
- Collect customer feedback and share it with our other teams.
- Support existing partner relations with telecoms by gathering feedback and solving problems.
- Documentation and process improvement: Maintain detailed records of customer interactions and troubleshooting cases and contribute to continuously improving support processes and documentation.
What you'll bring:
- Experience as a customer support specialist or in a similar CS role.
- Ability to quickly learn technical information, especially related to IoT/telecoms, and communicate solutions to non-technical customers.
- Experience using help desk software and remote support tools (JIRA).
- Basic API and software architecture knowledge is a plus.
- Patience when handling tough cases.
- Problem-solving & get-things-done attitude (no place for corporate mindset).
- Excellent teamwork and self-management skills (dates, goals & responsibilities micromanagement is not in our DNA).
- Fluency in English.
We will offer:
- Meaningful work with global impact our SIMs are used to track endangered species, safely deliver vaccines, and provide electricity to off-grid households.
- Personal growth opportunities in a company with a proven track record and a sustainable financial model.
- Crazy and ambitious international team with a no-bullshit attitude, eager to learn and get stuff done.
- A supportive, collaborative, and flexible work environment.
You can find average salaries for this postition at palgad.ee.
Location
- Tallinn, Harjumaa, Estonia
Time of work
- Full-time
Skills
Languages
- English
Contact person
Andra Laugmaa
59106249
Andra Laugmaa
59106249
We are building a telecom "tinder" for the IoT sector.
1oT provides global cellular (2G, 3G, 4G, NB-IoT, LTE-M) connectivity to IoT service providers, such as connected bike manufacturers or fleet management companies, by acting as an aggregator of many carrier (telecom) services. Our ideal client is the one who needs to sell to or provide its service with its IoT/M2M devices (sensors, robots, machines) in different countries and dont want to deal with different carrier integrations, SIM cards, SIM configurations and invoices. 1oT provides its clients with one invoice, one connectivity management platform, and one eSIM/SIM solution, helping clients to drive their business globally with one end-to-end connectivity solution.
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