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Teknos is one of Europe's leading manufacturers of industrial surface coatings and is one of Finland's largest family companies. We are an international company and we are looking for an experienced Customer Service Manager to join our Baltics team.
As a Customer Service Manager you will be developing and supporting regional Customer Service in Baltics according to Teknos strategy and leading a regional Customer Service team, supporting them to be customer oriented, offer first in class service and continually improve ways of working. On a daily basis, you will be coordinating, harmonizing and performing processes that enable business to meet customers needs and develop further customer experience in the assigned region.
This role can be located in one of Baltic countries: Latvia, Lithuania or Estonia and is reporting to Head of Customer Service. Please send your CV in English.
Daily tasks and responsibilities:
- Leading and developing a team of specialists in 3 countries, with a coaching and encouraging approach and in accordance with the Teknos management model and performance management calendar
- Implementing, developing and supporting regional Customer Service in Baltics region according to Teknos global strategy
- Participating in road-map preparations/setting actions (action plan)
- Measuring and monitoring the customer service experience
- Development of tools to be used and harmonizing operating models
- Acting as a link between sales and customer service assistants
- Responsibility for designated customers: sales, training and operational activities
- Ensuring compliance with laws, regulations and Teknos' HSEQ guidelines and procedures
- Setting common targets and goals and monitoring their execution
- Group pricing and keeping export customers' prices up to date
- Customer onboarding and handling new customer inquiries
- Managing information flow between core team and countries/regions
- Knowledge and best practice sharing
- Managing daily Customer Service team operations - setting team-specific road map, action plan, common targets and monitoring their execution
- Responsible for the team's successful operation and cooperation with other organizational units
- Managing the well-being and working capacity of their own team
- Administrative tasks related to the life cycle of the employment relationship
Key skills and qualifications:
- Several years experience of customer service positions
- Experience and/or knowledge of Supply Chain processes
- Development oriented and innovative mindset
- Hands-on mentality and high implementation strength
- Customer and market orientation with great communications skills
- Knowledge of systems - IFS, Salesforce and MS Office
- Located in one of Baltics countries
- Proficient in English and a local language
You can find average salaries for this postition at palgad.ee.
Location
- Tallinn, Harjumaa, Estonia
Time of work
- Full-time
Contact person
Teknos .
Teknos .
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