6733
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- Highlights
- Company
Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.
We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world!
We are looking for a versatile and experienced Senior Operations Lead to join our Remote Assistance Operations team in Tallinn, Estonia.
This role combines strategic leadership with a hands-on approach, requiring you to both lead a small team and actively engage in daily operations.
Our Remote Assistance Operations team provides 24/7 support for our delivery robots, continuously monitoring operations and intervening live to resolve any issues that arise, ensuring smooth and efficient service.
PS! We are not looking for a unicorn. We value strong expertise in one or more of the areas mentioned below and will shape the role to align with your experience and interests.
As a Senior Operations Lead, you will drive operational excellence across one or more of the following key areas:
- Process Quality Assurance: You'll develop and execute a comprehensive QA strategy, reviewing performance data, identifying trends, and developing action plans to address emerging issues.
- Product Management: You'll oversee the strategy of our operational tools, understanding features, functionalities, and limitations. Ensure continuous improvement and optimal performance, focusing on usability, reliability, and scalability to meet the evolving needs of our global remote assistants.
- Training and Performance Management: You'll implement training programs and manage performance to enhance team skills, productivity, and overall effectiveness.
- Live Service and Service Monitoring: You'll be the driving force behind the smooth and efficient live 24/7 operations of our global remote assistant team.
Your main responsibilities are:
- Leading a small team of area experts
- Developing and implementing strategies to optimize the remote assistance function in one or more of the following areas: process quality assurance, product management, training and performance management or live service and service monitoring
- Managing the team: Leading, mentoring, and inspiring team members while fostering a culture of collaboration, continuous improvement, and data-driven decision-making
- Enhancing processes to improve efficiency and effectiveness through data analysis
- Building strong partnerships with key organizational stakeholders
What's in it for you?
- Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
- You can immerse yourself in the world of technology and innovation
- You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We dont want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
- You'll have endless opportunities to learn from our inspirational, talented team members across the globe
What we hope you'll bring to the table:
- 3+ years of experience as a people lead
- 3+ years working in operational teams, with responsibility for one or more of the following areas: process quality assurance, product management, training and performance management or live service and service monitoring
- Strong understanding of operations and experience in managing processes
- Strategic thinking with a hands-on mindset, capable of translating strategy into actionable plans and results
- Data-driven mindset with excellent analytical skills, comfortable working with large datasets, identifying trends, and presenting findings. Experience in establishing and tracking metrics
- Strong collaboration skills
- Effective communication skills
- Flexibility and adaptability to change
Want to learn more about our robots and our people? Get in touch and lets have a chat!
You can find average salaries for this postition at palgad.ee.
Location
- Tallinn, Harjumaa, Estonia
Teaduspargi 8
Time of work
- Full-time
Skills
Languages
- English
Contact person
Olivia Anni
55559420
Olivia Anni
55559420
Starship Technologies is redefining the last mile delivery industry.
We build self-driving local delivery robots that are safe, reliable, clean and cost efficient. Starship was launched by Skype co-founders, Ahti Heinla and Janus Friis in 2014. Just a few years later, our robots are now doing thousands of deliveries a day in towns, cities and campuses across the world.
Our business headquarters are located in San Francisco, and our main engineering office is in Estonia. Recently, we celebrated launching new cities and campuses all over the world and completing 3.5 million autonomous deliveries. Join us and take a step into the future!
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