138
- Details
- Highlights
- Company
Requirements for candidates
Educational / Professional Qualification:
- Fluent in Dutch both written and spoken
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in client systems.
- Previous experience in an outsourced customer service environment is advantageous.
Preferred Competencies:
- Advanced understanding of using computers, adept at multitasking across systems and applications.
- Optimistic, friendly, positive, and self-motivated personality.
- Ability to work in a team-oriented, service-oriented profile with a focus on problem-solving.
- Willingness to work shift hours adapting quickly to changes in prioritization.
Job description
About the client:
Our client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. They are a USD billion company with professionals across 90 countries, helping 988 global customers including Fortune 500 companies. Their convergent, digital, design experiences, innovation platforms, and reusable assets connect across a number of technologies to deliver tangible business value and experiences to their stakeholders. Our client has been recognized amongst Indias 50 best companies to work for in 2020 by the Great Place to Work Institute.
Work Experience / Responsibilities:
- Handle phone calls with customer queries and provide resolutions to end-users.
- Record case resolutions in the contact center tool based on client communication via phone, email, chat, etc.
- Ensure cases are resolved within the case life cycle, meeting individual balanced scorecard criteria.
- Escalate priority issues per client specifications to the immediate lead as applicable.
- Work independently and within a team, fostering effective communication with internal and external contacts.
- Provide exemplary customer satisfaction and meet quality standards on all handled contacts.
- Complete hours of staffed time on all rostered days.
- Handle contacts while maintaining targets defined for the project: response time, handle time, and resolution rate aligned with Project KRAs.
- Undertake any additional ad hoc tasks contributing to improved client service or KPI enhancement.
- Attend required trainings.
What we offer
Benefits:
- Permanent contract after passing probation period
- Relocation support (based on situation)
- Premium Medical Insurance: Enjoy comprehensive coverage for you and your family (spouse and dependents) including routine health checks, dental, vision, prescription drugs, mental health support and much more.
- OVP (Compulsory Health Examination): Full coverage.
- Development Opportunities: Advance your skills with DEXT, our educational platform offering 5000+ free courses, practice platforms and certifications, especially in cutting-edge technologies.
- Attractive compensation and allowances- Basis role and experience.
- Annual Leave 4 calendar weeks of paid leave.
- Work Culture and Environment: Thrive in a dynamic and enjoyable workplace enriched with regular celebrations, wellness activities, and great team spirit.
- Hybrid Work Model: Transition to a hybrid model after meeting performance standards and depending on business needs.
- Work from Home on Late Shifts: Option to work from home whenever you work late shift hours ending beyond 9 pm, providing you with the flexibility to manage your schedule effectively.
€
1500 - 1700
Additional information: Attractive salary package based on performance Relocation support (based on situation) Permanent contract opportunity Premium medical insurance Hybrid work opportunity (after meeting performance targets)
Location
- Latvia
Riga
Time of work
- Full-time
Skills
Languages
- English
- Dutch
Contact person
Max Bramlage
Max Bramlage
We are Nordic recruitment experts, connecting candidates from Sweden, Finland, Norway, and Denmark with businesses worldwide.
Our goal is simple: Match talented candidates with exciting jobs that let them use their native languages worldwide.
What sets us apart? Our friendly team of native-speaking recruiters, really get to know our candidates. With over 30 years of combined recruitment experience, we're a trusted partner for businesses globally.
Visit our Website: www.nordicjobsworldwide.com Get in Touch: info@nordicjobsworldwide.com
Tomorrow brings new opportunities!
Similar job ads:
IT osakonna juht
Platvormiinsener
IT-arhitekt