A Customer Experience Agent is an essential member of the Customer Experience Team, providing an unbeatable experience for our clients. You'll provide a service that exceeds our customer expectations, taking ownership, and ensuring queries and issues are resolved on the first contact. 🚀

The business is expanding rapidly, so you'll be used to working in a fast-paced environment that is constantly evolving and innovating, putting our customers at the heart of everything we do.

 

Your daily tasks will be 

• Answering customer queries via chat and email and support tickets in fluent formal Japanese;
  
• Investigating, escalating, and resolving customer cases;
  
• Meeting Company's policies, delivering a positive experience for customers;
  
• Collaborating with other teams and external partners;
  
• You provide feedback to various departments to improve the customer journey and concerns regarding our services; noting that discussion between departments is held in English;
  
• Take charge of activities and initiatives dedicated to fostering ethical and socially responsible practices during customer interactions;
  
• Mentoring and supporting your colleagues in their day-to-day tasks;
  
• Being an active voice for the best customer experience inside the company.
  

What we expect from you

• Fluent in written and verbal Japanese and English;
  
• Excellent communication skills with an eye for detail and a proactive approach;
  
• Ability to learn and adapt quickly based on updated processes or toolsets;
  
• Tech-savvy – highly skilled with computers and new technologies;
  
• Previous experience managing demanding customers;
  
• Ability to remain focused on main tasks in stressful scenarios.
  

 

🚀 What will you find at Yolo Group?

• Generous learning & development package 📚 (personal development plan & trainings, company-wide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund, Yolo Investments 💸
• Focus on your well-being via monthly sports compensation, in-house gym and relaxing sleeping pods in our HQ, 3 health days per year, supporting mental health through Siffi, and private health insurance
• Celebrating together! 🥳 Birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Comfortable offices with its own cafeteria in HQ, plenty of fruits 🍎, snacks, drinks, and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group 🎉
• Free parking at the office (on a first-come, first-served basis)

If you feel excited but want to hear more, don't hesitate to apply, and we will sort everything out as we go! 

Yolo Group brings next-level innovation to the worlds of gaming, fintech, blockchain, and more. Serving millions of users worldwide, the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun, fast and fair products and services. Powered by a team of 1000+ Yoloers from 60+ different nationalities around the world, the Yolo's disruptive DNA is matched only by a desire to take everything we work on "to the moon".