Bombay is an unrivalled concept where luxury knows no bounds, delivering an unparalleled personalised VIP experience across the Bombay Collections land-based and online venues. Bombay consists of an exclusive soon-to-be-open boutique Hotel with restaurants and bars, a spa, and a bakery, as well as a members-only Club – a next generation, crypto-focused, invite-only, high-roller casino membership. 

With a mobile-first approach and fun and exhilarating gameplay, Bombay is crafted with one goal in mind: to redefine the future of luxury experiences for land-based and online live casino players. We're all about building relationships for the long-term, and we are always open to people who share this vision, are happy to disrupt the status quo and are committed to realising this potential. 🚀

VIP Hosts play a crucial role within Bombay in ensuring that high-value guests and players receive exceptional service and personalised attention at the casino. The primary focus of the role is to build and maintain strong relationships, promote customer loyalty, as well as cater to the needs and preferences of our VIP players. 🤝

Since our clients come from different backgrounds, we're looking for multiple VIP Hosts:

👉 Japanese speaking
👉 Arabic speaking 
👉 Hindi speaking 
👉 English speaking

NB! This job is located in Tallinn, Estonia. If you're outside of Estonia, we might be able to offer relocation.

Your daily tasks will be

• Welcoming and assisting our VIP customers as their main point of contact throughout their stay with us, being responsive and available to VIP players on demand, including outside regular business hours.
• Providing an exceptional, personalised service to VIP players on-site, including anticipating their needs and preferences on the go.
• Making sure all requests for their overall experience are being fulfilled, by liaising with the Service Operations and Travel team when necessary.
• Addressing and resolving any issues or complaints raised by VIP guests promptly and professionally, acting as a neutral liaison between VIP players and casino management to ensure a positive resolution.
• Promoting high-stakes games and other gaming activities to VIP guests.
• Ensuring compliance with all gaming regulations and casino policies, while always protecting sensitive player information and maintaining confidentiality.
  
• Keeping notes and ensuring client profiles are updated by the Service Operations team for most up-to-date information for our Client Directors.
• Taking ownership of the VIP experience at the Club or Club room of your location.
  

What we expect from you

• Exceptional interpersonal and communication skills.
• Strong analytical skills for assessing player data and preferences.
  
• Ability to perform well under pressure, always carrying a constructive, problem-solving attitude.
  
• Fluent in written and spoken English.
  
• Multilingual skills – fluency in additional and/or multiple languages is a bonus (for specifications check above).
  
• Ability to work flexible hours, including evenings, weekends, and holidays (time in lieu will be provided).
  
• Readiness to travel to other Bombay Collection assets and locations when required.
  

💪 Beneficial

• Previous experience in a customer-facing role, particularly in the casino industry and/or with VIP customers, is highly desirable.
  
• Knowledge of casino games and operations.
  
• Interest in and knowledge of crypto.
  

🚀 What will you find at Yolo Group?

• Celebrating together! 🥳 In addition to annual holiday, a birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc.
• Access to Salu Digital Healthcare Platform, a chance to focus on your well-being via a monthly sports compensation with Stebby 🏋, and support your mental health through Siffi 🧠
• Paid sick-leave from the 2nd day 🤧
• Generous learning & development package 📚 
  
• Opportunity to invest in the Groups own venture fund, Yolo Investments 💸
  
• Most legendary events and networking opportunities with colleagues 🎉
  
• Comfortable and contemporary work location in the heart of the city with plenty of fruits 🍎, snacks, drinks, and good vibes
  

This is your chance to be part of something unique, a world of exclusiveness, tailored solutions, and exceptional quality. Join us and help us craft unique experiences in hospitality and entertainment.🎯

Don't hesitate to apply, and we will sort everything out as we go! 

Bombay Club and Hotel are part of Yolo...