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Job ID: 20339
Process Specialist/Process Officer with Finnish language
Would you like to become a specialist in Debt Collection area, collaborate with wide network of Nordic and Polish stakeholders and play significant part in building top class professional customer experience?
We are now looking for a Process Specialist/Process Officer with Finnish language to join Debt Collection Services unit within Credit Services.
In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. Were more than just a Nordic bank, were one of the largest employers in Poland. With us, youll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.
About this opportunity
Welcome to the Debt Collection Services Unit. We add value by performing operational procedures connected with various banking products and procedures offered to our customer. We want our customers to experience that we are easy to deal with, relevant, competent, ethical and courageously innovative to exceed their expectations.
As the Process Specialist/Process Officer, youll play a valuable role in delivering banking services to the Nordeas customers in Finland according to the highest standards in efficiency, quality and timeliness and Finnish law regulations.
Working with us, you will play an important role in building a better modern bank that fulfils a meaningful role in society. We aim to help our customers around the world to improve their lives and reach their milestones.
What youll be doing:
- Updating, supervising and approving data in banking systems and applications in accordance with the procedures and regulations
- Working with internal applications and procedures to meet customers ever-changing needs, as well as working with methodologies that help improve our way of working, to be more effective and productive in our tasks
- Collaborating across borders with colleagues in Scandinavian countries
- Developing yourself by learning different tasks connected with the daily banking services
- Helping continuously improve process routines with new ideas and inputs
Youll join a Debt Collection PL1 team. The role is based in Poland (Łódź, Warsaw, Tricity).
Who you are
Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best and that we imagine you share with us.
To succeed in this role, we believe that you:
- Are eager to become a specialist in a banking area and have high motivation for the professional development
- Are used to deliver strong performance by working both individually and as part of a team
- Have good communication skills and courage to share own opinion
- Are an innovative and curious person who get pleasure from challenges and contribution in improving and changing current ways of working
Your experience and background:
- Graduated at least Secondary School (Leaving Cert)
- English on communicative level (B2)
- Finish on communicative level (B1/B2)
- Advanced working skills in MS Office tools
- Experience of working in an international team spread across multiple countries
- Analytical mindset, high attention to details, positive drive and can-do attitude
- Strong ownership of own work and teams performance
- Flexible approach towards changes and experience in delivering improvements as a part of a team
- Experience of working in banks or financial institutions would be an advantage
If it sounds like you, get in touch!
Next steps
Submit your application no later than 12/03/2024.
At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.
You can find average salaries for this postition at palgad.ee.
Location
- Poland
Time of work
- Full-time
Skills
Languages
- English
- Finnish
Contact person
Natalia Stępień
+48 884208238
Natalia Stępień
+48 884208238
About Nordea
Nordea is a leading Nordic universal bank. We are helping our customers realise their dreams and aspirations and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate by being a strong and personal financial partner.
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